subject: Ivr: Track Thousands Of Cleaning Crews To Help Deliver Better Quality Service [print this page] Even with the wide adoption of the mobile internet, and smart phone (iPhone) applications, Interactive Voice Response (IVR) continues to be the best fit technologically for many business uses, where simplicity and cost are key. IVR may be a mature technology, with not much of a cool factor left to it; however, it still remains one of the most cost-effective, and easy to use technologies for many mobile use applications Users with simple telephone skills can input and have access to important and timely information.
One such application helps commercial property cleaning companies track the status of tasks associated with the cleaning hundreds of thousands of properties every day, and provides management teams with real-time monitoring and reporting. An IVR application can manage tens of thousands of calls a day, and deliver timely information to property management companies regarding the status of every unit.
A simple example: The cleaning crew arrives at an office suite, calls into a toll-free # to report their arrival and on completion of the job the crew calls into the same toll-free to report that the job has been completed. By calling from the location, the IVR application can recognize the caller location, and match it to the specific unit.
Cleaning crews can interact with a phone based application, reporting their location; tasks and status in real time, plus turn the information into real-time knowledge which helps cleaning companies deliver better service, achieve higher efficiencies, and cut costs.
Although the iPhone and other smart phones would be a great platform to deploy for mobile cleaning crew applications, which would deliver real-time data to home office, the labor turn-over, deployment and support costs, make it almost cost prohibited in an industry where margins are pressured and slim. As a centralized technology, which can employ any telephone, mobile or landline, IVR is a perfect fit for this business application, where cost and availability are key.
