subject: Is It Cost Effective To Work With A Translation Agency In Malaysia? [print this page] Many clients think, translation agencies in Malaysia are expensive. For many years the translation cost seems to be very much on a higher side compared to the cost in countries like India, China, etc. Many clients did consider an option of outsourcing it to these countries.
Did they manage to get good quality translation that suits the Malaysian market? When we spoke to random sample of over 100 clients in Malaysia, they said - the quality of translation was ok, though it was not that good, but what was missing is the context in which the Malaysians communicate and understand communication. To achieve this, we wanted to work with a translation agency in Malaysia that is cost effective, accurate and fast in their support.
Is above is the concern of clients, what vendors like Lyric Labs do? Caren Caye Head operations briefs on the clients concerns and the measure they take to ensure customer satisfaction.
Caren says, translation is outsourced, the reason being, we have to deal with more than 140 languages and it becomes almost impossible to have the native translators of these languages placed in one location. Even if we wish where can find a Norwegian speaking talent in Malaysia? So it makes sense to outsource. Now what is important is when we outsource translation? How do we ensure quality, deliveries, accuracy and control cost is the key challenge for Lyric.
We must be the only company in Malaysia to have made substantial investments on technology and tools that help outsourcing more reliable and dependable. We work with translators on our technology work benches that will give us control on translation be in quality, nativity or cost.
We save atleast 30-40% to our clients as we operate learn and scalable service. The price benefit is passed on to the customer. We work with companies like P&G, IBM, Oracle and many multinational companies for their translation requirements, we continue to work with them as we make continues improvement to our process that adapts to changing requirements of our clients. says Caren
