subject: Virtual Agent Services – Automating Customer Service [print this page] Using virtual agent services can greatly reduce the time required in solving a customer's query giving your live agents more time to focus of more critical issues. These virtual agents offload a great number of customers from the queue of live agents, only those queries which are out of scope of support of these agents are escalated to live agents. Since virtual agents are pre-programmed software, the probability of functional errors is almost negligible.
Virtual Agent Services Automating Customer Service
