subject: Six Sigma Training- Call Center Applications [print this page] Author: Craig Calvin Author: Craig Calvin
There are so many great uses for the tools of Six Sigma Training. Call centers have a great purpose when it comes to utilizing those tools and making the best of their problem solving abilities. With call centers, the processes are focused on customer satisfaction and efficiency, which makes them great targets for Six Sigma Projects when things aren't quite up to par. Within a call center, plenty of things could go wrong that could create a need for process improvement. Determining when it is best to use Six Sigma Training to find solutions and when it is best to find other methods of problem solving will be essential.
The best way to get the right solutions for your call center problems and defects is to use the help desk or support center that almost every call center has to keep track of documented help tickets and problems that customers or employees are having with the services and processes that you employ. This will give you all the data that you need without having to actually do any collecting. It's all right there, and all you have to do is figure out how to turn the problematic data into a solution that can improve your business.
Don't worry, though. You are not alone in this. Six Sigma Training is especially designed to go through processes like this and determine where problems are being caused, how they are occurring, and who and what is being affected by them. Utilizing the tools of Six Sigma Training to perform a methodology on your problem areas will often elicit much better solutions and suggestions for improvement than you might have found otherwise.
Take advantage of these tools and the available data, because not every company is lucky enough to have it right on hand like call centers do. Focus on finding similar problems that can all benefit from one solution, and your endeavors will be much more successful.
In call center applications, Six Sigma is a very productive tool for problem solving and finding the causes of problems so that they can be resolved. Six Sigma Training, when done properly, can teach you all the best methods to employ in your call center problem solving, no matter how big or small the problem might be. Just don't leave the solution to guesswork, because guessing isn't really a proven or successful method of analysis in any capacity.About the Author:
Six sigma is a great way to get ahead especially when you are applying for a new job. Six sigma classes can be taken through a local school and you will really benefit from them.
