subject: Ask Ottawa Roofing Contractors How They Handle Complaints [print this page] Ask Ottawa Roofing Contractors How They Handle Complaints
Before you hire Ottawa roofing contractors for your project, ask them, "How do you handle problems and complaints?"
This is a great time to ask for an example of how the contractor has handled a problem in the past.
You could ask if the contractor has a referral available from a customer with which there was a problem that needed to be resolved.
Do some research in your local area's licensing organizations or bureau to find out whether or not there have been any disputes, complaints, suspended licenses, or other related problems.
Don't be afraid to ask the contractor about it if there is a record of such things there and how they worked to resolve the conflict or problem.
A great question that you can ask in this regard is simply this: What if I am not happy with the job youve done?
Just like any other agreement between you and the companies you deal with there can arise disagreements in which at least one side of the parties involved are not satisfied with the outcome. If the work done on your roof doesnt meet your standards, it is unacceptable. This is especially true if the quality of the work in question is specifically outlined in the contract you made with your contractor.
A reputable contractor will resolve short comings in work that are not up to the high standard that he claims to provide immediately. Just like you, a good contractor will view such a situation as unacceptable and do what is necessary to see that the problem is rectified.
