subject: Providing Excellent Services in an Efficient Way [print this page] In today's fast-paced society, it can be a challenge for someone to get everything done in one day that needs to get done the dry-cleaning picked up, movies returned to the store, graduation presents bought.
These people are happy to pay a concierge service to take care of some of these mundane tasks. Those that use concierge services are typically very busy clients who value time and customer service.
It's easy to see that any sort of hassle in scheduling a concierge service would not be appealing to these types of people. If a concierge service is a smaller business, then most of the employees would be busy during the day assisting other clients. They might not have much time to man the phones or schedule additional appointments, at least not until after their existing work is complete.
Luckily, there is a way that clients can schedule concierge services quickly by using online booking software.
A concierge service can link appointment software to their website, which will allow the client to schedule appointments online, directly from the concierge website.
The process is simple:
Customers log on to the concierge website and access the online scheduler. They specify the type of service they need, when they need it, and at what time.
The concierge service receives an auto-generated notification informing them of the appointment. They can either accept or reject it, or suggest a new time.
The customer receives another reply with the company's response. If the suggested appointment time was agreeable, this will simply be a confirmation.
The appointment software sends a reminder email to the client.
Using online appointment scheduling software will allow concierge services to present a professional image to clients, it can help improve productivity by cutting down on phone calls, it will enhance your online presence, and can allow you to easily fill gaps in your schedule. You can accept appointments at any time not just during work hours. Your customers will appreciate the high level of customer service a feature like this provides.
Clients will appreciate online booking software because they can schedule services at their convenience, they can book services at any time not just during business hours. Clients will receive a confirmation email once the appointment time is confirmed, and they'll receive a reminder email prior to the service. They can even download appointments to their calendar!
Another great service provided in an efficient way. That's something both the concierge service and the client will appreciate!
