subject: Do I Need A Professional Company For Dispatch Software Implementation? [print this page] Even if you buy the best courier delivery software program on the planet, if you don't implement it into your business properly then you are going to have an experience which could be incredibly painful. Implementing new software into a business which is as pervasive and which touches on as many different areas of the business as courier software is a tricky matter. Proper preparation is going to be the key to implementing the software without any difficulty.
When you're preparing to put new software into effect at your company, one thing which is critical is that you test your hardware before you try to put it into place. Sometimes a courier company might be running a real hodge-podge of hardware between all the different desktops in their office, their web servers, and their mobile devices. Ensuring that the software is going to work on all of that hardware before you try to install it is always wise.
The next thing that you should worry about is marketing. The courier software that a courier company is using is almost always used a great deal in their marketing material. That is because many of the features which are part of the software are the things that customers are interested in finding in a courier service. So, if a new program is about to be bought, thought should be put into how to integrate any new features that the software brings to the company into the marketing material.
Training might just be the most critical out of all these implementation concerns. If you don't have your staff properly trained on software before you put it into place, the results can be very bad. This can cause mistakes, can cause your general service to slow to a crawl as issues get troubleshot on the fly, and can cause your customers to quickly lose faith in your company. If on the other hand you take all the time that is required to fully train everyone before the program actually goes into effect, you will have a much smoother experience.
Don't leave your customers in the dark when you're putting a new software program into place. If your customers use your web software to place their orders and track shipments, and it suddenly changes on them one day, they may be very upset. People don't like change. Let them know in advance though, and tell them what features they will be gaining, and they should be more receptive.
