subject: How Important Is Where Your Answering Service is Located [print this page] Another situation where it would be advantageous to use a national provider of answering service rather than a local one is when weather is a factor. Oftentimes a call center is used as a point of contact in an emergency or a power outage. For companies using a local service, it is a very real possibility for them to run into problems when their call center is encountering the very same issues they are. Indeed weather and regional events can be a wildcard for both call centers and their customers alike. When using an answering service located elsewhere in the country, you cut down on the likelihood of an outage or emergency damaging communications with your callers.
How Important Is Where Your Answering Service is Located
