subject: POS software for efficient customer service [print this page] POS software manages the accounting and book keeping for tracking of sales, payroll, orders, inventory and so on. This software as the name suggests is useful in every business domain with a busy point of sale desk. One can think of retail stores as one of the businesses having a busy point of sale desk. The hospitality industry too needs a very good management at the point of sale desk. Apart from the inherent benefits of better management at the point of sale desk, it also leads to improved efficiency in customer services, which is a highly valuable commodity' in the hotel industry.
Major benefits of POS software
The advantages of POS software are far too many and the results can be witnessed within the first month of installation. However, the major advantages include:
Faster processing at the point of sale desk, thus, leading to higher customer service efficiency as well as an increase in the number of customers that can be managed at a single point of desk
Lesser staff required for the same job. With the process automated, the management can reduce the cost of hiring the employees
No room for errors and discrepancies. The management need not meticulously bother about the transactions and can focus on the bigger picture of the business like expansion, promotions and so on
A treasure of data is availed to the hotel management through the software. It can be used to study the trends and patterns of the customers and customer centric offers and solutions can be devised to rev up the business
Key features of the POS software
The key features of the POS software one needs to look for when buying this software include:
The capacity of the software i.e. its storage capacity
The speed of the software (includes processing time)
Compatibility with other software and facilities like such as hotel management software, internet and so on
The utilities associated with the software such as bar code scanner, USB receipt printer, foreign currency exchange, multiple payment gateways, and promotional sales information and so on
Additional features such as wireless connection and so on
Simple interfaces to enable the hotel staff learn it quickly and easily
The quality and the efficiency of service of the service provider
