subject: What Do You Need To Look For When Buying Courier Software? [print this page] When you're trying to improve a courier company, software is easily the best way to do it. The hands down most economical way to improve the operations within a courier company while spending the least money is to invest in new package delivery software. However, this is one of those areas where a company is likely going to have several different options in terms of what they want to buy for their company. Therefore, it is important for a courier company to know what to look for when they're trying to buy a new program to improve their company with.
The best thing to look for when buying a courier program is a piece of software that can benefit your company in as many different ways as possible. Courier programs reach across every element of a business typically, but some programs do this better than others. You want to look for a program that can help your company internally by streamline operations, or better yet, automating tasks that had to be performed manually previously. Also, you need to look for a program that will help improve the customer experience.
Internally, electronic driver dispatch is one feature that you might find in some software options that you are going to find is going to offer a great deal to your business. This will enable your courier staff to wirelessly send dispatch instructions to drivers in the field without ever having to talk to them on the phone. This will both make the time it takes to send a dispatch much less than it has been previously, and will also help to make sure that no mistake is made. It's very easy for a driver to jot an address wrong when they receive an order for a pickup, there is no risk of that with an electronic dispatch.
Don't forget to leave out the customer's point of view when buying your software though. For the customer, you want to find features which are going to make it easier for them to get what they want from the courier company. The ability to place an order online is on such feature. Better tracking features are also very important, as these are used very frequently by most customers of courier company. If you don't already have GPS tracking of some kind in place, this is something that you should definitely be looking into, as it is highly sought after by courier customers.
