subject: Call Center Security: End-Point Control [print this page] When you are running the show at the call center, you have to be vigilant. Monitoring calls at the customer service or lead generation isn't the only way to do it. You have to make sure that you are not leaving anything to chance. Keep the tracking programs on at all times and go through them daily. A breach of security in the call center services can spell disaster for your brand and company. Telemarketing data is for keeps and clients are particular about what they share with you. Your company can also get sued if you leak out financial or medical information. The best way out is to keep your warning signals on and respond to the warning bells as soon as possible.
