subject: AAA Attorney referral service,Lawyer Practice perfect mystery shopper program,unique and unprecedented [print this page] A well run law firm mystery shopper program will provide insightful perspective into potential clients experience,measure your office proficiency and help align your staffs focus on consistently exhibiting key behaviors that result in increased client appointments, client loyalty and referrals, and improved retainers and profitability. A mystery shopper program can "catch" your staff in doing something right as well as something wrong. There are benefits to "catching them doing something right" This is an opportunity for praise and recognition. A reward can be offered for an exceptional job. Mystery shopping is a training tool for constructive coaching. Simply put, the goal is to isolate the staff interactive and phone techniques that drive more clients into your practice and to leverage this information to increase your appointments , retained clients and "bottom Line"
AAA Attorney referral service,Lawyer Practice perfect mystery shopper program,unique and unprecedented
