subject: Texas Answering Service Grants Employees Of One Company Greater Freedom To Manage Workloads [print this page] Heres a scenario: youre in your office working on a new business proposal, your door is closed, and youre completely tuned in on your work. Then, the phone rings. Its Jerry in the New York office, and he wants to talk about a client meeting. You hang up with Jerry. The phone rings. Its a potential sales lead with a question that could have waited. By the time youre off the phone with the lead and have returned to your work, youve totally lost your train of thought. Its already 4 PM, and you have to have the proposal ready in an hour.
Weve all been there in some shape or form. This was a repeat scenario for me, and I was sick to death of it. The manufacturing industry is wrought full of obstacles for managers, but for the last ten years, Ive never encountered a scenario as frustrating as this one. This past summer, I decided to do something about it.
I was at the grocery store one day buying my usual collection of organic products for the week, and I happened to run into a friend of mine. The friend had just gotten a new job with an operator answering service. We had corresponded over email about it, but I had yet to get the full details of what exactly his new company did.
A Texas answering service, he said, is the only thing standing between you and administrative freedom. Considering my aforementioned scenario, I was more than intrigued.
I prodded him for more information. He told me that an operator answering service is the perfect option for optimizing efficiency in the workplace, especially for a manufacturing firm. With more than 45 years of experience in the business, the Texas answering service employs trained, quality professionals to field any type of phone call you designate in a tactful, skilled manner.
In order to answer calls with the right information, the professional operators leverage a combination of pre-built scripts and your companys knowledge base to respond to customer inquiries and internal calls. Important messages can be delivered by a wide variety of mediums like fax, phone, email, web retrieval or text message, to name a few. Calls are answered in a timely fashioned, guaranteeing the highest quality service for your customers.
This seems too good to be true, I told him. How much does it cost?
He answered, I assure you, its affordable. And on top of that, we do free two-week trials so you can figure out whether the service is right for your business.
He had me at free. What harm could a test-run do? So I called the operator answering service the next day and got my company set up with a free trial. Following the trial period, there was already a noticeable difference; managers were free to walk the factory floor to make sure we were finishing projects in a timely manner, and lesser staff was able to leverage their time towards getting the projects done. The service captured quite a few leads for us, and we began to see a rise in business.
