subject: Michigan Answering Service Keeps Area Doctor's Office Helping Patients And Off Phones [print this page] A doctors office is a complex work environment. Yes, you have to treat patients. Yes, you have to bill patients. Those are two of the things everyone expects working in the medical industry. But the ungodly piles of administrative work like filing claims (which is time consuming enough) can get in the way of the key responsibilities a doctors office has to its patients. Answering phone calls from new patients is an important part of the offices day-to-day activities, and doctors cant spend their time worrying themselves with tasks like these.
Ive been working with local physicians offices for the past fifteen years as a sort of utilitarian consultant. Most of my success has been in the area of productivity organization, time management and completing administrative tasks efficiently. When a physicians office Id worked with in the past approached me this past spring, the doctor in charge asked me to help them smooth out some wrinkles around their administrative staff. For the past year or so, the office had not been able to handle the volume of calls from new patients.
Id seen this problem before, and I knew exactly what the physicians office would have to do to increase productivity levels. It wouldnt be too difficult to enlist the help of an outside Michigan answering service, an inexpensive option for businesses struggling with administrative tasks that get in the way of business-as-usual.
By implementing an operator answering service, physicians offices can leverage the business 45 years of experience in the industry. Trained, professional operators stand-by 24/7 to answer incoming calls from new patients. The Grand Rapids answering service can also help schedule appointments for existing patients. Taking advantage of pre-built scripts and your offices knowledge base, the companys operators some of which have more than 15 years of experience handle all customers with the professionalism and respect that you would expect from an internal administrative staff.
In addition, a Michigan answering service also offers flexible options for message delivery. Doctors dont always have time for even the most important calls; with an operator answering service, physicians dont need to worry about spending time on the phone when there are patients to treat. Choose from any method of message delivery that suits your office best, including text message, fax, phone call, email or web retrieval.
Finally, the Grand Rapids answering service offers email read and response services. Incoming emails from customers or internal staff can automatically be forwarded to standby representatives who provide timely responses based on your scripts and knowledge base.
In the end, my client was able to cut administrative costs by 35 percent. Productivity noticeably increased, and doctors found more time to deal with patients. With the administrative workload lessened, office staff were able to dedicate themselves to more timely projects, simultaneously improving customer satisfaction and bolstering new business. Without a Michigan answering service, the physicians office would be a very different place.
So if youre doctors office is struggling, make sure to check out what an operator answering service can offer your business.
