subject: Top 10: Hotel Manager Mistakes [print this page] 1. Not clever enough1. Not clever enough
The General Manager isnt qualified enough and doesnt have enough experience.
2. Dont listen to the staff
The GM will rather play with his mobile phone than listening actively to the employees.
Its good to be energetic, but if youre not listening to employees, there is great risk that they completely stop coming with good ideas and important criticism.
3. Narrow-sighted
The Hotel Manager leaves no room for discussion, exchange of views and different opinions.
4. Not well-prepared
Time after time the GM arranges emergency meetings, and everyone must stop what they are doing. Always short notice no long term planning. Makes the staff tired and the work effort drops.
5. Not strong enough
Employees come and go as they please and follow their own rules. Nobody knows where his colleague is or what he is doing. The result is chaos.
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6. Lack of influence
GM is the head of the Hotel, but always has to ask the owner to agree with everything. (Not really the Managers fault is it?)
7. Freaks out
Its hard to have respect for the General Manager if he is unable to control his temper and criticizes staff in front of other employees or guests.
8. Forgets to motivate and recognize
Takes the staff for granted. They are nothing better than a well-done from the GM.
9. Doesnt communicate
Staff never knows why certain relevant decisions are taken. To maintain credibility and keep the motivation up, GM must be clear in relation to the companys and departments goals and how they met.
10. Too serious
The GM sits behind a closed door all day. When the GM finally appears, its only to talk about work related issues, budgets and weekly reports. Its great to take the job seriously but attempts to find a way to give a little more and show some personality would be great. Make the Hotel a pleasant place to be, not just a place to collect the monthly pay-check.
