subject: Hotels Your Guests Insist On High Quality Wi Fi Internet [print this page] In many hotels now - after learning their lessons in the high priced daily fee world of hotel complex wi fi service and of higher priced networking tech support costs have gone either two ways. One is to provide internet as a "free service" hence no log on support. The other avenue is to use third party network and setups , such as Boingo, which provide their own toll free 1-800 support and billing services and supports systems
The hotel and hospitality industry can be said to be all about all about satisfying customer service needs on a regular and consistent basis
What to do. First of all make your wireless internet service a priority. Have it professionally installed - It may be the person who set up the wi fi network in your hotel was the nephew of the owner who was downright incompetent and set up the channels and ssid as the same throughout the complex - when indeed the channels should of been staggered. Its downright amazing . The same channels that are used for wi-fi internet are unregulated
They are not only used for wireless internet but for a whole host of services in the 2.4 gig unregulated wireless areas. Count in baby monitors and bluetooth signals. On top of that you do not need much interference by any chance now for your guests internet not to work or function. Most hotels currently provide wi-fi internet service at primary areas such as their main lobbies and adjacent areas. If you read the hospitality industry trade publications, and follow the guest review boards online you can quickly spot the trend - nothing seems to irritate clients and guests more in their reviews than poor or erratic wireless internet service. Lastly simply make a standard Ethernet wired computer available to your motel or hotel guests - whether in your main lobby area or in a separate hotel guest business internet room. The guest internet room can have a lock whose key can be assigned by your front desk clerk.
You would be amazed at how clueless hotel staff can be when it comes to interacting with tech support staff whose job is to get the wifi up and running. They may not even know where the equipment is . On top of that the basic ISP passwords and accounts may not be on hand or available. On top of that take into consideration that the quality of internet service - especially wireless internet connections and overall reception varies tremendously among hospitality industry service providers. It is not only a question of consistent service chain per chain - but hotel and motel establishments piecemeal within chains. There may be significant variations not even within motel and hotel chains within themselves but even within the same building - within areas of the same building and even from room to room.
There is little doubt about that the internet has become most people and traveler' major communication medium - taking over for telephone, fax or even their mobile cell phones. A recent emergency panic with a tech support call by a networking professional illustrates all of this. Staff insisted at great length that the "router " was where a "switch " was.
The router itself was far off , and on top of that covered and buried under debris so that it had overheated being "cooked". It used to be that who mattered who the "people back home" who you could phone, send a postcard to or write. Now it is not the phone or mail but two way communications via MSN or Yahoo messenger to friends and family, who may be half way around the world as well from the persons' home base. Where it was CNN that people once could not be away from while on the go, for a source of information and news as to rapid and changing events - its now just as much social networks and Twitter whom they exchange and receive information and breaking news from.
