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subject: Reasons You Should Outsource Telemarketing Needs [print this page]


In modern business scenario, businesses require to generate potential leads via the telephone, but its often puts a massive drain on all the spheres of business resources to conduct this work for themselves. Outsourcing your business needs to a specialized telemarketing service offers you the benefit of best in skilled industry professionals using proven techniques, latest technology, and quality target data at impressive investment to revenue ratio. Following the reasons you should opt to outsource your telemarketing needs:

1) In house telemarketing can be counterproductive: Using current staff that is inexperienced in telemarketing can be ineffective and even counterproductive. Placing inexperienced individuals results in the loss of confidence about your product or service. Inexperienced staff, often working without a script or well-written guide, quickly becomes ineffective and even counterproductive. By outsourcing you benefit from dedicated experienced telemarketing staff who integrates their own skills with your companys message, products and services.

2) Non conducive office environment: Your office environment is not the most conducive to conduct a successful telemarketing campaign since with other staff around telemarketers feel self-conscious and censors themselves. Furthermore, the environment is often noisy and distracting.

3) Quality potential leads data: Developing your own data supply can be expensive both in term of money and time. A professional telemarketing company provides strategically selected data leads. Low quality data results in poor leads, low sales, hence less revenue.

4) Telemarketing scripts: Right telemarketing script is the key ingredients in the success of your marketing campaign. Telemarketing scripts are essential to strategically turning leads into sales so should be professionally researched and written.

5) Flexibility in telemarketing: For any telemarketing to be effective, it requires to be flexible in changing the approach from hour to hour, day to day or project to project. For gaining maximum capacity it is required to give round the clock service, which might not suit your staff. This flexibility is can be difficult, if not impossible to manage and achieve with your own in-house staff. More over over-time implications cost outweighs the potential benefit.

6) Cost: Cost associated with setting up your own telemarketing in two forms, time and money. Consider the cost of training your staff in telemarketing techniques, hiring cost, over time costs, the cost of equipments, software, operational costs and finally the cost of the calls. These costs are all included in the provision provided by your professional telemarketing service.

7) Telemarketing Equipment: Cost factor is very high when look at the issue of telemarketing equipment and operational facilities. Furthermore, these have the double cost of first purchase and then the constant updating and maintenance. Outsourcing your telemarketing needs removes these costs from your projects budget.

8) Professional telemarketers: Good script helps in big way in successful telemarketing but experienced telemarketers improvise based on the direction the call recipient takes. And by following the script and using certain phrases naturally to draw further interest, professional telemarketers skillfully lead prospects to take action and get the results that you need.

Its obvious, for some businesses telemarketing seems simple enough to make the mistake of setting up their own telemarketing campaign. However, its clear to see that the value you will get from professionally outsourcing your telemarketing requirements will massively outweigh the potential costs and problems of doing your own telemarketing.

by: Anand Ipace




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