subject: 10 Pulse Points for Million Dollar Practice Management [print this page] As the leader, you are an example for everyone who follows you. Make sure that your staff catches you doing the right thing for both them and your patients, in every situation. If you make a mistake, your staff knows it, so own up to it in front of them. If you mishandled a patient encounter and need to apologize, or you reconsider your advice to a patient, let your staff know about your feelings and your intentions to rectify the situation. Nothing breeds honesty more than the example you set for your staff. A foundation of integrity for both patients and staff is the best foundation of all.
10 Pulse Points for Million Dollar Practice Management
