subject: How To Make The Interests Of Customers Improved For Bank [print this page] Gist: Outside the window of a bank were crowded with the middle-aged men who were carrying the account in their hands and waiting for the one in the front inside the yellow line dealing his business. The queue became longer and longer, and many people began to lose patience. Only when their hair turned white, can they have access to the service.
It seems to have long been the case with waiting in a long queue in the bank. As for some popular points, it takes one or two hours to deal with one specific service. Why does the queue become longer and longer with the banks dotted everywhere. According to the information from the internal organization of the bank, the sharp increase of the agent service is the main cause for the longer queue. Consumers have become unsatisfied for the long queue in the bank. Since the bank charges this and that, why does it have the customers wait all the time? Why cant the bank establish more branches?
According to the latest survey conducted by a press, Bank, hospital, Telecom company abreast, have become the agencies aroused most complaints from the public. It seems there is no way out but to wait in patience in the bank. Though many branches have been established to cope with the increasingly demanding requirement, the length of queues in bank hasnt been shortened at all. On the contrary, the queues are made up of more customers with heels upon heels.
Firstly, with the development of economy and finance, nowadays, retirement pension and wage are both drawn from bank; and almost everyone has at least one bank card. This has given bank much more pressure. Secondly, the latent power of bank hasn't been tapped deeply. No matter how many people there is, the No. of bank workers is not changed. Moreover, service windows to public are not available to private, which has caused waste. Thirdly, we haven't made the most of electronic bank. We haven't the habit of dealing electronic commerce, and prefer to deal service in the bank. And then, it's not safe enough to transact business online.
Furthermore, the bank try to improve their staff skill. They work faster and more efficient among work. On the contrary, the electronic bank, which is not only convenient and safe, is fashion. The customers do best use the electronic bank so as to make easier for banks work.
All in all, we are well aware services indefinitely, I think bank should be in the ever-changing market, improve service quality and competitiveness of products.
