subject: The #1 reason people (and organizations) fail to improve customer service [print this page] Why are so many individuals and organizations failing to improve their service? Most really just don't take it seriously. They rest on their laurels, rely onoutdated strategies, then find ways to rationalize theirinaction. When challenged, they pooh-pooh the need for change ,or argue thatcustomers are becomingunreasonable. Very few have the courage to look in the mirror.
The #1 reason people (and organizations) fail to improve customer service
