subject: Learning More About Offshore Outsourcing [print this page] When we talk about offshore outsourcing, we are actually referring to the practice of hiring companies, organizations or employees outside the country in order to perform your companys tasks. For instance, if your company manufactures and sells computer parts but utilize the services of another company overseas to handle customer service and technical support, this is what you call offshore outsourcing.
One of the common and famous offshore outsourced jobs is data entry where you, as the employer, will send directions and instructions to your employee or employees via the internet. It is possible that you can get employees from all over the world with the same or higher level of skill than the local talents. There are thousands of freelance workers and outsourcing companies from all over the world that will not send your expenses skyrocketing since they provide reasonable prices for their services.
Call centers are another set of service where you can outsource your customer service and technical support needs to an independent call center company overseas. There are four categories involved in offshore outsourcing namely ITO, BPO, R&D and KPO. ITO caters to the information technology needs of a particular company, which may be your company in this case.
BPO on the other hand is one category that has services of offshore outsourcing call center as well as processing of claims. This is also the category where your company can utilize third party Company to handle customer services and technical support online and live 24/7. R&D stands for research and development especially when your company is involved in software development.
KPO stands for Knowledge Process Outsourcing, which involves methods or procedures that require higher level of skill, knowledge and experience. When your company wants to hire third party Company to perform customer service and technical support to your clients, you can go for offshore outsourcing call center, which is a cost-effective option for you and your company.
More often than not, a lot of offshore outsourcing call center companies receive skepticism especially when they provide services with salaries that are far lower than the local talents and companies who practice this kind of process also get bad press but nonetheless outsourcing some of your companys tasks would be beneficial for your companys growth.
