2009 Top Product Lifecycle Management Engineered Solutions Vendors, Black Book 2009 Survey Results

In 2009, the Black Book PLM industry user survey investigated over 300 contracts

held by many of the top spending organizations and conglomerate corporations globally.

18 key performance indicators (KPIs) or criteria are employed, scored on each respective vendor by client type and ranked on a 110 scale per KPI.

Key findings

Key finding: most important customer satisfaction KPIs

Interfaces/integrations, customization, client relationship and cultural fit and vendor viability are the most important attributes influencing PLM clients' satisfaction with their 2009 outsourcing providers.

Key finding: vendor dissatisfaction is uncommon in the PLM services outsourcing industry among top-ranked suppliers

Strong dissatisfaction is uncommon in PLM outsourcing, occurring in less than 6.4% of US client types, 8.9% of UK clients and 11.0% of international customers. US and Global corporations collectively experience only a 4.7% dissatisfaction rate, a slight increase over 2009.

Key finding: comprehensive services vendor arrangements from a comprehensive/end-to-end PLM vendor produce the highest satisfaction rates

Companies Mentioned

product, lifecycle, management, engineering, solutions, engineered, outsourcing, business, process, BPO, PLM, design, portfolio, data, manufacturing, systems, development, software, on-demand, regulatory, integration, technologies

Synopsis

Larsen & Toubro, Sopheon, Siemens, Dassault Systems, ITC Infotech, Oracle, Tata Consultancy Services, Capgemini, Altair Engineering, Mahindra Satyam, Quest, Atos Origin, Centric, Omnify, SAP, Accenture, Hewlett Packard, Infosys, Cambridge, Softech

Table of Contents :

INTRODUCTION 5

Benefits of PLM 5

Market space 6

SUMMARY 8

Survey overview 8

Key findings 8

PLM outsourcing top honors overall 2009 8

PLM outsourcing top vendor by function 2009 8

BLACK BOOK METHODOLOGY 10

How the data sets are collected 10

Understanding the statistical confidence of Black Book data 10

Who participates in the Black Book ranking process 11

PLM outsourcing vendor rankings and results 2009 11

HIGH GROWTH VERTICALS FOR PLM OUTSOURCING 201012 12

TOP 20 PLM AND ESO VENDORS 13

STOP LIGHT SCORING KEY 14

Operational excellence of PLM and ESO vendors 14

OVERALL KPI LEADERS 19

Top score per individual criteria 19

Outsourcing vendors with most top individual criteria scores 20

INDIVIDUAL KEY PERFORMANCE 21

APPENDIX 40

Orbys consulting 40

Disclaimer 40

For more information please visit :

http://www.aarkstore.com/reports/2009-Top-Product-Lifecycle-Management-Engineered-Solutions-Vendors-Black-Book-2009-Survey-Results-44665.html

by: Aarkstore Enterprise

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