220-701 Practice Exam
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Exam : CompTIA 220-701
Title : CompTIA
A+ Certification Essentials (2009)
1. A user reports that their computer suddenly will not boot. When the technician arrives, they discover that the user
is very worried they will not be able to complete a research paper theyve been working on which is due by the end of
the day. Which of the following is an appropriate response to the users concerns?
A. A Trojan may have infected the OS or worked its way into the MBR. What did you download recently that caused
the problem?
B. I understand your concern, and will try to have your computer working again as quickly as possible so that you can
finish your report.
C. If the paper was so important to you, you should have created a backup copy so you could finish it on another
computer.
D. I do not understand why you are upset. I am sure your professor will understand and you will be able to turn in the
paper tomorrow.
Answer: B
2. The BEST information to document when changing the refresh rate on the display is to include:
A. the previous refresh rate and the new refresh rate applied.
B. the method that was used to access the display properties to change the refresh rate.
C. all the refresh rates that were tested.
D. the color resolution the user requested as well as the refresh rate.
Answer: A
3. A customer reports that the laser printer produces poor quality printouts. Having arrived onsite, the technician has a
discussion with the customer and reviews some examples of their print jobs. Which of the following should the
technician do NEXT?
A. Clean the toner cartridge.
B. Change the paper.
C. Replace the fuser.
D. Print a test page.
Answer: D
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