4 things to look for when hiring a managed print services company

4 things to look for when hiring a managed print services company

Whether you are running a small two man company, or a huge organisation, managed print services are quite likely something that you have either required in the past, or are planning to use in the future. With so much printed material being produced each year by even the smallest of companies, the need for managed print services (also known as MPS) has grown significantly. From print auditing to fax auditing, telephone auditing and more, monitoring and management of resources has never been this important. Companies are starting to realise how important green and sustainable practices are, and with the volumes of waste across the planet, the impact that all this wasted paper has on our environment is huge. Management of print resources is the first step in ensuring a waste-free organisation.

How does one go about finding the right sort of managed print services company however, and what qualities does one look for when choosing print services? These following criteria are the most important things to consider:

Full integrated services

There is little point in hiring a company that offers print services for only one printer manufacturer, with no additional services to go with this. Much as green printing is a huge part of MPS, phone auditing, fax auditing and general management of resources all play a key role in management of resources in an organisation. Choose a company that manages every aspect, from audits to management and maintenance of printers, faxes, all in one machines and so on, as well as any other related function. This will ensure that you get your moneys worth and that your entire office's resources are managed effectively, rather than trying to micro manage things separately.

Cost effective solutions

The aim of MPS is to save you money. To this avail, spending a huge fortune on outsourcing of print management services ends up becoming less than ideal. A good MPS will offer affordable solutions that help you save money rather than spend money, only charging when money needs to be spent. Don't be lured by false promises and flashy companies offering the world, rather stick to the companies with proven results, happy customers and realistic costs.

Dedication to good customer service

One of the most important aspects of a reputable and reliable MPS is the attention to detail, and the level of customer service. Often, MPS are hired for long periods, working with customers for many years and helping them find solutions to their print problems time and time again. Personalised attention to detail and ongoing support is therefore a fundamental part of effective service offerings.

Full technical support

There is little point in a MPS without proper technical support. Experienced and skilled printer technicians are able to diagnose and fix issues quickly and simply, minimising extra costs for repairs and ensuring smooth operations across the board. Technicians work with a number of developer languages, including Delphi.net and Ruby and Rails, ensuring understanding and operations in the latest technologies. Skilled technicians will be able to identify all common and less common issues with printers, faxes and other systems, which can all be fixed by your MPS quickly and seamlessly. This is what makes managed print services such a worthy investment for companies everywhere.

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