A Comparison Between The Phone Answering Service And A Call Center

Would you go for a Call center or a phone answering service company to handle your business

? Is there a difference between the two? If a business were to choose one of them, which one is the better option?

Call Center and a phone answering service both use the telephone, a computer and a high-speed Internet to earn revenue, both companies hire human representatives to answer calls 24/7 instead of voice machine or voice mail to respond. Both can hire workforce locally and abroad, and both companies aim is to give customer service and business processes for their clients, with a lot of similarities would there be a difference between them? If there is, which one is better when it comes to call handling and overall service?

One of the things call centers will be able to provide is a large number of representatives to handle various duties and responsibilities, mainly to answer large volume of calls. And for example, a company is just starting to put up a business and can only hire few employees at the meantime, they would not need the service of a call center, rather, they would want their calls and business on the quality side, so they would choose to go with the phone answering service, and since they are just starting, they would require professionals that can give top-notch phone service as much as possible, to gain new clients.

For this kind of telephone answering service, the most important factor, and the competition is on who can give the best customer service experience for their clients, clients need to know that their reps are taking care of their business and wants the extra mile on service, the last thing that an angry caller would need is an arrogant representative that will just eventually drop the call. To make it simple, answering service can provide quality service and call centers can give the quantity, both have their advantages and disadvantages, and for an owner of a business that is considering whether to go with answering service or call center, they should consider this factors if they want their business to expand and flourish. On the technical side, call Centers have higher and more advanced systems and equipment. They would require large powerhouse computer units with gigantic memory space for their database, and an IT specialist to check their equipment, maintain their system and to make sure that all their machines are functioning properly. And on a lighter note, call centers have clinics and female nurses. While on the other hand, some answering service companies have virtual agents that can do their work at home, using a laptop or PC, headset with microphone, and a pen and paper.

Copyright (c) 2012 savvycontent.com

by: Andrew Scherer

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