Aaya Certification 132-S-712.2 Study Materials at killtest

Your customer has a group of agents that handle clerical and other duties and who handle calls only when needed

. A supervisor notifies these agents when they need to answer calls because calls are queueing or being abandoned. However, the response is often too late to be of much help and the result is many abandoned calls. Which Avaya Proactive Contact feature meets this customer's needs?

A.Virtual Agent

B.Person to Person

C.Intelligent Call Blending

D.Native Voice & Data Transfer

Answer:B

Which two telemarketing situations would merit greater than a 2:1 line to agent ratio? (Choose two.)

A.using unconfirmed contact data

B.using one of the call blending solutions

C.using unsolicited calling lists (cold calling individuals)

D.calling customers with multiple contact numbers (home, business, etc.)

Answer:A C

Aaya Certification 132-S-712.2 Study Materials at killtest

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