The Hotel CRS is connected to various other systems so that a flawless and seamless
process of reservation evolves that helps to boost the revenue of the hotel.
The Hotel CRS is connected to the offline reservation system that operates on the front desk of a hotel where data can be fed and rooms and other services booked manually and enquiries regarding room rates, availability are attended by hotel staff. The Hotel CRS also has an interface with the Hotel website from where the reservation system can be accessed. Many online and offline travel agents called as third party channels also have an interface with the Hotel CRS so that rooms can be booked or reservation cancelled, queries about room rates, facilities and availability can be addressed.
The use of Hotel CRS
Eliminates human errors caused by manual data entry.
Reduces costs by reducing use of labor.
Has an interface with online as well as offline hotel distribution channels that get real time information since the Hotel CRS gets automatically updated with every transaction.
Rates, discounts and special offers can be updated by the administrator and will be reflected instantly wherever the Hotel CRS is integrated.
The interfaces can have multiple currencies and multiple languages so that the Hotel CRS is more global.
Guests are happy because they get what they expect.
Since comparison can be made between the productivity of different online travel agents, Hotel CRS can help to negotiate commission rates of the online travel agents.
The more recently developed Hotel CRS use cloud computing which is one of the most technologically advanced systems of data management that controls the integrity of the system. Those Hotel CRS that do not as yet use cloud computing technique use other high-levels of data-security. Most large hotels have their own customized Hotel CRS that they connect to the online hotel distribution channels and the third party channels. Smaller hotels can also buy Hotel CRS off the shelf and usually the IT Company that has developed the Hotel CRS will tweak it to fit in the requirements of the smaller hotel.