Advantages and Benefits of Co-sourcing
Advantages and Benefits of Co-sourcing
Advantages and Benefits of Co-sourcing
Co-sourcing is an alternative or a resistance to outsourcing. It gives you the ability to take on existing teams and is based on a partnership approach. You will be able to retain the existing skills of your department and in addition have the ability to consolidate and optimally utilise them.
When you use such an approach, you will keep your Finance Head happy as the reduction of your headcount will automatically reduce costs and your shareholder is also happy as there is increased wealth creation through cost savings.
The relationship model between the employee and employer has not changed over the last thirty years despite the fast paced nature of the IT industry. Globalisation has meant that the recessions and technological trends affect everyone. Companies need to have the ability to respond to change. Right Size' classic models don't work anymore and the outsourcing versus in-house model is outdated, co-sourcing is something that is entirelydifferent.
The changing face of Employment Law in the UK and across Europe is another factor that has to be borne in mind when any organisation decides to employ more personnel. The Co-sourcing' offering was developed to provide a more tailored approach, and create a balance of efficiency and service delivery.
When you choose to use a co-sourcing model, there are a number of advantages, some of them are that you can:
Turn fixed costs into variable cost
Turn your headcount into budget
Retain control of your high-end' competencies and co-source the non-strategic functions
Reduce liability of EMEA people costs
Alternate skills when required as you are buying a service not just bodies
Increase skills when there are peaks' such as project rollouts
Service is measured & documented with agreed upon KPIs & SLAs
Have a 12 month working year despite an average working year being 10 months
Utilise an established global shared service model
Have two people who co-source a role or function
Gain an extension to your existing team, your clients / users will not know about the service provider
Provide your clients with 24x7x365 hours of cover
Deal with a single account management team, single P&L, single SLA and single contract
Reduce the cost of your infrastructure ownership
Manage TUPE effectively
In addition you will also get real time cost management solutions, site-inducted professionals who are permanent employees of your supplier and a Site Bible.
Here are a few examples of how co-sourcing actually helped a client:
The client's challenge was that they faced a high turnover of 1st Line Support Helpdesk staff. Using a co-sourcing solution the client benefited from eliminating islands of knowledge and improving the quality of service provided to the end-users. They found that calls were resolved quicker, improving the up time of the end users and general productivity.
Holidays and high sickness levels resulted in ineffective SLAs and downtime for the client. The co-sourcing solution that they opted for allowed them to not only improve SLA response and fix time over the year but also improve end-user satisfaction levels and reduce the management and recruitment costs further as they had this delivered as a service.
You will see that Allied Worldwide's IT co-sourcing helped a leading media service provider to achieve greater operational and cost efficiency with improved integration of information systems and communication across all business functions and platforms. You can read more about how they achieve significant cost savings through co-sourcing.
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