An Answering Service Could Be Just What Your Practice Needs

For some busy physicians an answering service is a must have for their practice

. They rely on these companies to be there for their patients when they cant be, and to take detailed messages regarding the patient's needs. Many answering services not only take calls after hours, but in the daytime as well. Depending on your office needs, you can make the telephone service a wonderful addition to your practice.

An answering service will allow you to take some of your important medical staff off of the phones and get them in the treatment rooms where they belong. Your calls could be directed according to the patient needs without anyone in your office having to be involved in the process. This will require you to leave directions with the answering company involving call routing, but that would be the extent of your involvement in the phone systems. This service could free up a lot of your time.

Before hiring an answering service, physicians should make sure that the staff is trained in HIPAA compliance policies. This includes keeping the names of the patient's confidential, as well as their reason for calling. Patients have a right to privacy and their information should not be shared with anyone besides the physician. By hiring a company that trains their staff in HIPAA compliance, you can help ensure that your patients privacy is respected.

Some doctors may want to take certain calls in the middle of the day, or at night. Your phone service can be tailored to your needs, and having one does not mean you no longer have access to your patients. You will be able to receive calls, but only the ones that you want to receive. The answering staff will direct calls anywhere in your practice. Patients that call and have a question about an appeal could even be directed to your billing department.

Large volumes of calls can be disruptive, especially for a busy practice. Hiring a service to take care of those calls for you could save a lot of time for the entire office. Make sure that the company you plan to hire is professional and has years of industry experience. You want them to understand the needs of your practice, and treat your patients with the utmost respect. With the right company, you can stop focusing on answering the phones and get back to practicing medicine.

by: Kurt Duncan

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