BPO India: Access to Multiple Avenues

BPO or Business process outsourcing is actually the contracting of a particular service to a third party service provider

. It is accounted to be the most cost-saving method undertaken by a company to establish its' name in the market. And Bpo services in India have skillfully extended its horizons catering to the vast western operations of multinational firms.

According to recent statistics, an estimated 0.7 million people are working in the outsourcing sector. The annual revenues are around $11 billion, which is approximately around 1% of the GDP. Every year, more people graduate in India, and since Bpo sector provides ample job opportunities, the youths are extremely attracted towards this field. Apart from high employment quotient, this sector also provides high wages to its employeeswhich is yet another "hit the jackpot" feature.

BPO has frequently been referred to as an ITES or Information Technology-Enabled Service industry since most of its business processes include some form of automation, as IT "enables" these services to be performed. Being a powerful and flexible tool, the BPO sector achieves the objectives in quite a cost effective manner. This in turn cuts down the operational cost to almost half resulting into huge profits.

Indian BPOs ensure immense customer gratification leading to increased customer retention, improved productivity, ultimately resulting in humongous profits as they are backed with state-of-the-art infrastructure and qualitative training methods exclusively developed for their clients who trust them blindly especially when it concerns lending critical business tasks like market survey and sales. India has developed a caliber, which has placed it in quite a strong position where it easily draws confidence of decision makers and major outsourcing companies who have no second thoughts when relying faith on the services offered by the Indian professionals. In a short span of time, the BPOs in India have come up with an entire fresh range of outsourcing services like sales, credit management, verification services and market research.

Majority of Indian BPOs are accredited with an ISO: 9001 2000 certification, which further affirms their performance competence. These are usually driven by pragmatic and performance based approach for all outbound communications. BPOs usually associate with companies, which range from small-scale businesses to Fortune 500 companies. This eventually results in long lasting and flourishing partnerships.

After tasting the great success of Bpo companies, another offshoot of the same called KPO (Knowledge Process Outsourcing) has emerged. KPO activities require greater skill, knowledge, education and expertise to handle. It encompasses R&D, product development and legal e-discovery, as well as a number of other business functions. Apart from this, another term, which is greatly being used, is BTO Business Transforming Outsourcing. Here, the idea is to transform a business into a leaner, more dynamic, agile and flexible operation.

BPO India: Access to Multiple Avenues

By: Sunil Kumar

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