Benefits Of Outsourcing Call Center Services To India
India has many advantages to its credit for call center outsourcing services
. Callcenters India have emerged as tremendously successful ally to the companies. The geographical location and diversity of India has actually benefitted the outsourcing industry. The number four reasons why business owners come to India are mentioned below:
1) Quality services at low cost
2) Cutting edge technology and unlimited resources
3) Speedy service on 24/7 basis
4) Multi skilled man power with proficiency in foreign languages
Why India?
The call center services of India are inexpensive not because they compromise in quality. If you observe, they are far better than their outsourcing counterparts. The ideal 24/7 hiatus and vast population of career oriented youngsters with high level of proficiency in English, make India a popular outsourcing destination.
The government policies are also favorable for IT and outsourcing industry. Along with the development of IT parks with state of the art infrastructure facilities,the government has initiated the policy of free export of capital goods and tax exclusion on IT enabled services and ITES export. The favorable spread of internet and telecom facilities, have spurt the growth of call centers of India.
Call center in India provide services under two sections:
1) Inbound call center services
2) Outbound call center services
Services of call center in India include:
1) Click to Talk: This is a facility given by call centers on your website where a visitor can leave his number so that a call center agent can contact him later on convenient time.
2) Seminar Registration: Registering visitors on the behalf of your company.
3) Lead Generation Program: Identifying potential leads and then positive follow up.
4) Customer Service Relationships: Follow up, telemarketing or call answering to resolve their queries or complains.
5) Direct Response: Order taking and appointment setting by managing telephone calls.
6) E-mail Response: Quick and prompt response to customers through e-mails.
7) Help Desk Services: Help desk support for companies
8) IVR: Computer operated touch phone telephone for company to resolve the queries of curious customers
9) Live e-mail and Chat services: A web enabled service in which a call center agent interacts with website visitor
10) Order Processing: This process includes order taking and tracking it till it is delivered.
11) Up and Cross selling services: Selling additional product to customers.
12) Outbound Telemarketing Services: Telemarketing services to promote customers.