Call Center Industry's Success due to Outsourcing
Outsourcing is the process in which a legal entity
, such as a business, would contract a third-party company to assist them in specific business processes or services in which the contractor wishes to achieve. And according to many experts, outsourcing is one of the few factors which contribute to one country's economic growth. One popular example is the call center industry of the Philippines.
Success Due to Outsourcing
According to many experts in the Philippines, the call center industry is one of the most success industries across the country. It is even known as the Sunshine Industry of the Philippines due to its massive expansion over the last 10 years. It is considered as one of the fastest growing sectors within the economy.
Part of the reason why the call center industry of the Philippines has grown so much is because of outsourcing. All call center companies and agencies across the country are known to offer their own unique call center services in the market, such as Magellan Call Center's order taking services.
Companies that benefit from these services greatly vary. Most are small and medium companies, while some are considered big enough to add their own call center department, yet chose to outsource their services to third-party companies such as call center agencies and companies.
According to many experts, the reason why the call center industry have significantly grown in less than a decade is because most of these call center companies didn't only focus their services for companies within the country, but also to companies outside the Philippines, such as in many western country like the US.
The reason why many companies outside the country chose the Philippines is because Filipinos are known for their keen knowledge in the use of the English language. In addition to this innate skill, Philippines is also known to offer some of the cheapest workforce in Asia.
Because of the success of the call center industry of the Philippines, many new services were introduced in the country, which added to its competence in terms of offering the best call center service in the Asian market.
Such services include almost all types of customer relations, ranging from travel services, technical support, education, customer care, financial services, and order taking services, as well as online business to customer support, and online business to business support.
Call Center Industry after Global Recession
After global recession, many outsourcing companies in the Philippines, including mostly call center companies and agencies, have closed due to their foreign clients facing bankruptcy. Today, however, the call center industry had started to pick-up its pace again in the market, offering their outsourcing services, such as order taking services, to many companies in and out of the country.For more information visit to our site http://www.magellancallcenter.com/
Call Center Industry's Success due to Outsourcing
By: Nancy David
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