Use process management to seal the leaks in call center services
. There will be areas where you need to upgrade the BPO technology. There will be points where you need the outbound call center agents to interact more with the buyers. And the most important aspect of a modern day call center is innovation. Are you creating enough ground for innovation? Thinking out of the box is important for telemarketing services. When you do that, you surprise the prospective customers pleasantly. You also get yourself noticed. When they notice your brand, they want to know more about you. Process management can be instrumental in coordinating the different faces of BPO service.