Finally, the Holiday season is the time that call centers must use in careful planning and strategizing. The New Year, 2011, will see some sweeping changes in call center services, coupled with some changes in the business model of BPO companies. More use of technology, more focus on quality and more dependence on non-voice means of communication: these will be the focal points for call center units. You can make use of this lull to revamp your business structure, see if you can do anything about your prices or redesign your website, etc. Utilize this time fruitfully!