Call Centers - Why India Leads The Outsourcing Race?

Outsourcing is the buzz word of new millennium

. What started as a small experiment by a handful of companies has now become a multi-million dollar industry. Almost every big, medium or small company in the world is either hiring call centers or taking their services in some indirect manner. This trend is not special to any particular industry as companies from telecom, fashion, tourism, retail, media, real estate etc. all are hiring call centers to promote their products and services and provide customer care.

Whenever one talks about outsourcing, India is the first place that comes to everybodys mind. This is very obvious because India is the Capital of outsourcing the world. In fact, we can say that the call center services revolution started in India only. call centers in India have the best reputation in the world. Even though, there are a number of critics of outsourcing also, but majority of the corporate world feels that outsourcing has become an essential for their growth.

But what led to such a growth of call centers in India? After all, there are loads of other developing countries where companies can find cheaper land and labor to open call centers. Well, most people attribute Indias success in the world of outsourcing to its huge young, working and educated population. India has a large number of professionals who can speak in English fluently and are skilled in computers. This becomes a great advantage for India. Most Indians learn English ever since they start schooling which ensures that they know the language by heart.

So, the language is not hurdle in the road to hiring call center services in India. Another important aspect is the availability of young and enthusiastic professionals in the country. Many companies want to provide 24x7 email support and 24x7 live chat support to their customers. This means that they will need the call centers to stay open all throughout the day and the entire week. This means that most call center jobs are not your regular 9 to 5 jobs with Saturday and Sunday off. This requires a lot of enthusiasm, stamina and dedication on part of the professionals. Thankfully, Indian professionals have all this in abundance and it shows in the number of people working in this industry in India. We can also attribute this to the fact that India is a young country with over 50% of its population under the age of 30 years.

Cost is also a contributing factor to this. Indian professionals are willing to work at much less than people in most developing countries. Also, the call center infrastructure is already in place for companies. There are various inbound call centers which companies can hire for their operations.

In short, all those people who think that outsourcing is just a bubble are not only wrong but too cynical also. Outsourcing in India has become a huge industry and it will continue to be so.

by: Article Syndication

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