Call Centre Jobs A Rewarding Growth Avenues For Freshers

Call centre jobs are lucrative career options that have gained popularity in India post liberalisation

. A call centre can be domestic or international depending on the areas of operation. Domestic call centres operate nationally and provide services to the local customers. The international call centres on the other hand cater to clients all over the world.

The call centres are well equipped with Telecom and internet facilities and employ trained staff to provide inbound as well as outbound services. In an inbound centre a customer can call to ask about the products and services while in an outbound call centre, calls can be made to customers for dissemination of information about the company or its products and activities. Call centres initially provided only voice-based customer service but to understand and fulfill needs of the customers in changing times, these centres have also adopted e-mail response and web-based text-chat services besides the traditional methods.

Nowadays call centres are operational in all sectors like banking, utilities, manufacturing, research, customer service, information or inquiry services etc to name a few. This has widened employment opportunities and jobs in call centres. One can opt for voice-based customer service jobs like customer care executives or supervisors, team leaders, call centre managers, etc. The job of a voice and accent trainer can also be pursued that offers slightly better pay package. Today chat-support executives who communicate with clients through email or chat are also in demand because of the popularity of the internet. Outbound call centre jobs are good options that require an executive to interact with prospective clients and promote the various products and services offered by the company. There are also prospects of working from home as the present trend is to set up virtual call centres.

Pursuing a career in call centres is not at all difficult. For international outbound call centres an individual should have good language and communication skills, a neutral accent with the understanding of British English accent, American English accent etc. However if one is not fluent in English then domestic call centres have good opportunities and high demand for Hindi and regional language executives. A person possessing graduation degree and a basic knowledge of internet can start inbound call center jobs.

However, there are other factors also that the individual should consider like working in rotating shifts that can be gruelling at times. As far as the remuneration is concerned then the salary package and the facilities that the job offers is quite appreciable.

by: swati kapoor

POST COMMENT

Shed Plans Free - Free plans for woodworking enthusiasts Structure and Working Principleof Raymond Mill Finding a Professional SEO Company You Can Trust They Have Done Well In Both Professional And Fashion Areas Garden Shed Kits -Free plans and blueprints for woodworking fans Mastering the Art of a Professional Golf Swing What You Need a Professional Locksmith For How To Keep It All Simple When Changing Job Careers betting football Sisal Macthpoint-Italian Championship of Professional Football I Want to Quit My Job - Should I Risk Being an Entrepreneur? Complaining About My Job - Do Something About it Already! My Personal Perspective On Call Center Working Jobs That Are Easy To Find!