Call Tracking For Training Sales People

Call tracking has many great uses

Call tracking has many great uses. From tracking your return on investment (ROI) to training your sales team, call tracking is a great tool every business should implement. Call tracking allows companies to gain information on average call lengths, heaviest call times, source of origination (i.e. area code or state), cost per call and much more. It's a great tool for the business owner that needs to keep track of his sales force and come to a sound conclusion of how effective the sales department is doing.

This call software has been utilized in many marketing campaigns. As responses from ad campaigns begin to come into a sales queue, performance is then tracked. While there are many ways to do this, call tracking offers a simple solution. This web based call tracking application will record the phone conversations, track closing ratios, and perform quality control. This will not only tell you how well a campaign is doing, but if your sales representatives are maximizing your responses and keeping the pipeline full.

One key feature that has helped many sales teams improve their numbers is recording the conversation. This allows new and experienced sales agents to progress and allows managers to keep record of how they ranked their performance. Another way this application helps the business is making sure their sales team is on point by doing quality control. By recording the calls you'll know exactly what goes on in the conversation and pinpoint your team's strengths. This feature alone will tell you whether you need to hire more key players or fire any slumping representatives.

Call tracking lets you know your average call length and heaviest call times. These two factors are important in figuring out how to organize your sales force. The heaviest call times let you know that the majority of potential business comes through certain hours of the day, in which you'll want to your strongest closers. Figuring out your average call length allows you to go back on recorded conversations and find out why conversations were cut short or if a call takes too long and a close was made, you can listen in on the direction of the call and make decisions based on that information. Call tracking offers plenty of useful information, which would otherwise take many hours and much effort figuring out. Try implementing call tracking into your business and discover how this well designed application can help grow your business.

by: Daniel Bernal

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