Canon: Moved To Service Every Customer
To help a 60 year-old lady to solve difficult camera to use
, after-sales technical staff tirelessly campaign travel from Guangzhou to Shenzhen to visit their home services. This sounds a bit weird, but it is fast Canon repair center in the very common case of moving the case.
"A problem with the camera, you have to help me resolve." Recently, the fast repair service center in Guangzhou is not only time that the 60-year-old Chen from the Shenzhen-law complaints. Since the beginning of this year bought the original Canon Digital Cameras G9, she found that regardless of how one can not take a photo of her satisfaction. Canon's Fast repair center in Guangzhou (in short QRC) try to communicate with telephone hotline and Chen-law, but still unable to solve.
To customer satisfaction, Guangzhou Canon repair center or a quick decision to send people to visit their home to visit. Thus, the second day, Canon sent a technician specialized travel to Shenzhen, home to help Mr mother solve the problem. After the scene, Canon technical staff discovered that the camera referred to Chen-law problems, just do not understand Chen-law personal action caused "misunderstanding." As a result, technicians specially spending time on-site demonstration of Chen-law and guidance. After the close of this dimension of service that Chen mother deeply touched, "your hard work, and Canon's service is really in every possible way." Mr grandmother tears.
A small misunderstanding has caused rapid repair center in Guangzhou Canon high priority, in fact, this is not isolated phenomena, but 10 million reflect the Canon, "moving often," one of the cases. In recent years, Canon (China) has been adhering to "move often" concept, by continuing to strengthen pre-sale, sale, sale of full service Trinity moved to the consumer.
Customer preferences from under the counter lighting brightness adjustment to the Canon as the "Caravan" activities deep into the cities in Guangdong to provide on-site for local customers maintenance and consulting services; from deaf customers with the 10-page written exchange, to solve customer problems, to field studies and professional photographers to debug the machine, to ensure that they can record every wonderful moment. Canon on every customer the same attention to every engineer would like to bring their services to customers not only satisfied, but impressed.
Order to able to deal with Canon products in Guangzhou and the surrounding areas of service user problems for customers to save more time, in January 2008, Canon (China) in Guangzhou, Tianhe District, Yuexiu District has set up two quick repair center covering the area mainly covers the entire South China (Guangdong, Guangxi, Fujian, Hainan, etc.), services, products include digital cameras, and Canon all Printer Products. In addition to repair service, fast repair centers also provide professional consulting services. Canon repair center Assistant Manager of Guangzhou fast flag Mo told reporters, "Canon of the exhibition hall, fast repair center and call center, the service extends from the link to the pre-sale and sale. Canon also offers the warm, professional and convenient service hotline , consumers across the country through the hotline to consult with the Canon product-related issues. "
It is reported that since 2005, Canon (China) continued to strengthen after-sales service system and repair centers around the Canon quick service innovation done enough work, pushing many user-friendly new differentiated services. Such as: introduction of customers booking online system and inform the service during peak hours, dramatically shortening the waiting time; the user before the end of the warranty If you do not enjoy free medical services, staff will initiate contact to remind; machines for free after completing maintenance; in immediate and rapid retreats special cleaning cards issued free of charge, customers could always clean CMOS. "Not only is the maintenance of some products, products with pre-consultation, using the process of difficult problems, we must make every effort to help users solve." Flag Mo Canon Canton QRC manager told reporters, "In addition to the original QuickResponse & RepairCenter addition, We also increased the Quality (Quality), Reliance (Trust), Care (care of) the meaning of "According to the customer service experience, MO flag given QRC more sense, such a service concept is the forefront in the country.
Canon: Moved To Service Every Customer
By: zzj89@foxmail.com
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