Conflict & Resolution Skills Training (conflict Management) And Physical Intervention Training.

Conflict & Resolution Skills training (Conflict Management) and Physical Intervention training

. So what are these? Are these more tools being added to an already overloaded and stressful toolbox of mental and physical training methods?

When the words emotional or stressed are mentioned there is quite often a perception that it is a subject that requires a softer approach or someone sitting down with us and discussing the problems with a sympathetic ear.

What has changed to create these problems and what can this be put down to? After all our parents didnt seem to have the same issues we have today in our modern society and they never carried it home or took it out on us over a customer being aggressive or even a colleague arguing over who stole the stapler. It can be put down to a vast array of issues and problems relating to everything from personal circumstances to the way the Chancellors budget affected us. However, society is changing constantly, our pace of life is increasing and we are all caught in the wave of rushing around and forgetting that it only takes a second to look at someone in the street and acknowledge they exist by smiling or even saying words of Good Morning, Afternoon or Hello.

Conflict & Resolution Skills training has been around for some time but just under different headings and tag lines, but the way that it has evolved over the past few years has proven successful. Instead of a trainer standing in front of us telling us how we should feel and react to a given situation, the training has changed by involving everyone. We all must agree that no-one can realistically change another persons thought process to a given or ongoing problem over a few hours or days without the use of drugs or Paul McKenna! However, the best way is to use everyones experiences within that environment and show others that they are not alone and get to a solution by involving them and making them feel part of a class instead of just sitting and listening to someone explaining problems from other areas of a different industry.

This new and improved approach to training enables us to see different ways of how we can react to certain stressful and confrontational situations and through the use of scenarios it has been a vital and positive method of both mentally preparing the person and giving them an understanding of how body language and simple forms of communication can de-escalate a situation, rather than escalate the situation into something where a person can be either verbally or worse, physically assaulted.

Hopefully the myth of this new approach to training can be put down to experience and the enthusiasm of having this new breed of trainer, where they are not there to insult a persons intelligence, or change the way they think, but to help individuals take a little step back and think about their actions, before a reaction can ruin everyones day.

Some job roles need additional training to Conflict & Resolution Skills and this is Physical Intervention training. If we were to mention this training to a number of people a majority of them would believe that this is only relevant to the Police, Bailiffs or Door Supervisors to mention but a few, due to them having to deal with violent behaviour on a daily basis.

But it can be as simple as dealing with a customer that is angry about the level of service or a lone worker carrying out a site or home visit, where their options of support or escape are limited to having to confront the aggressor or aggressors alone. It is unfortunate that Physical Intervention needs to be considered but it is a reality for staff in higher risk roles across a large number of sectors who have to deal effectively with forms of intimidation or harassment.

None of us wake up in the morning wanting or expecting to be assaulted by someone we know or dont know, because it would take a strong character and personality to get up and go to work. However, we can all relate to certain degrees of violence and volatile situations, but can we act safely and within the law?

Physical intervention has progressed from using aggression against aggression as a solution, it has changed and been made more realistic to a given situation. Any person who fights within a ring or has a high-risk occupation will tell us that nobody can be prepared for every situation, but this new training has been supported and accredited by Awarding Bodies and Governmental organisations, will show us that credible and proven training methods can give us both confidence and the knowledge to protect ourselves, colleagues and others around us if confronted by a person wanting to cause harm to us or others.

The training provides us with the knowledge and a wider range of non-violent, non-pain compliant practical skills and techniques that employers and their staff have been demanding for managing higher risk situations. It does not offer a technique to cover every possible situation but staff will feel more confident to carry out their roles safely and within the law.

The good thing about this training is, its a tool that can be adapted to suit the working environment and the young, old, inexperienced and experienced can benefit as we dont need to be Rambo or a Martial Arts expert to learn, as its been designed to educate and not intimidate.

Both Conflict Resolution Skills and Physical Intervention are an essential part of our training advancement and will increase our skills and strategies for dealing with hands-on situations effectively.

by: Will Holland

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