Creating Customer Loyalty One Step At a Time
Creating Customer Loyalty One Step At a Time
In today's world, it is not enough to get a customer through the door and signed up for one of your fitness programs. You want to build a relationship with that person and really become the type of business they can trust. You want to eliminate their fears, answer all of their questions, and give them a blueprint for success.
Despite recognizing how important these customer interactions are, few gym and health club owners know how much time goes into tracking leads, soliciting referrals, and following up with current members. That's where we come in! We do all of this for you and more.
Our done-for-you service takes the responsibility of customer communications out of your hands and places it into ours. Through the use of social media networking as well as emails, newsletters, and voice messages, we are able to speak directly to your current and prospective clients and make them feel like your fitness program is worth every penny that it spent on it.
Developing a Relationship with Your Fitness Customers
Important milestones, like birthdays and anniversaries, are recognized and celebrated. Regular messages and fitness tips keep members on track and in shape. Rather than feel like just a number, each man and woman that signs up for your program knows that you are there for them every step of the way. We help you accomplish this feeling of customer satisfaction by being present, thoughtful, and accommodating. Instead of making you do all the work, we do it for you! In fact, here is how we establish a sense of loyalty and community among your customers one step at a time:
We put your name out there in every way that we can. This helps with your branding and makes your customers feel confident about the fitness packages that they purchased.
We save you the time and hassle of setting up and maintaining Facebook, Twitter, and LinkedIn accounts. This can be a big plus because keeping up with your customers via social media takes time and extra manpower. Save yourself the cost of employing additional staff members by giving this task to us.
We generate leads and then follow up on them. We take the initiative to contact your current and prospective customers as well as their friends and family members on a regular basis. Our persistence pays off!
We answer questions about your services in a timely manner. We make your customers feel important by addressing their needs right away. We do this via email, direct messages on Facebook, tweets, and our newsletters.
We provide meaningful advice as to how your customers can live a healthy lifestyle. Regular exercise benefits the mind, body, and the soul. We provide the motivation and moral support that your customers need to commit to an active lifestyle.
We reward new members with welcome gifts. We offer customers incentives for becoming a member of your gym or health club and upgrading to different packages throughout the year. Small thank you gifts make individuals feel like a part of your community.
Customer loyalty is a big part of any successful business. By focusing on what matters most to each and every one of your current and prospective customers, we are able to drive more sales your way. In return, you won't have to scramble each month to make budget and you'll gain a better understanding on what types of fitness marketing strategies work and don't work with your clientele.
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