Economic And Efficient Telephone Answering Service From India
Appointing call center companies from India to take charge of the business telephone answering services has pretty much become a rule
. Such obsession with the
call centers India is because of the standard of support service the business enterprises receives from these vendors and more so because of the pricing of such services.
What permits the call centers India to offer their clients such competitively priced service packages?
The cost of labor here is way lower, when compared to the labor charges in the developed nations of the world the labor charges in India appears to be very nominal. Now this is a major attraction for the entrepreneurs. Business decision making authorities from all around the world comes eye to make the best pick from among the call center companies in India. A good amount of research work is needed to make the best choice from among the plethora of call center service providers in India.
The question might arise why is the cost of labor so low here? Well the cost advantages that can be offered to the foreign business firms are because of pure economic reasons. The Indian economy being underdeveloped there are not enough job opportunities for the mammoth sized population. The situation is, the supply of labor is more than what is needed. And it is this excess supply that reduces the cost of labor in India. The call center companies and eventually the business firms take full advantage of the situation.
The Indian government wants to promote the call center industry to put the economy back on the track of growth and development. And to hold on to the foreign clients and to ensure that the call centers India continues to perform brilliantly the government is offering several fiscal incentives. Such motivations from the ruling authority have a part to play in the reduced service pricing.
Now coming to the efficiency factor, there is no reason to think that call center services in India are of an inferior standard. Low pricing implies poor quality service- this is the popular perception. But this isnt true in case of the Indian call center companies. The executives handling the answering services or the marketing campaigns are good at their jobs. Such efficiency is the result of high educational qualification and more than anything else the strict training regime. Right from how to receive the calls to how to terminate the incoming calls in the politest way ever is being taught. The truth that the image of the business depends entirely on the performance of the customer care executives is repeated over and over again. And the call center agents from India in order to put up the best show and to retain their jobs make sure that they portray a very professional and responsible image of their clients in front of the end users. A negative image can cost the businesses a lot under the contemporary circumstances. Not only the current sale cycle gets affected but the chances of sale through referral also diminish, all in all the businesses are robbed off the competitive edge they once had.
So now with the call centers India by the side, the businesses can garner the benefit of a competent answering service.
by: Lanbo Benjamin
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