Exam Guide For 3304 Exam
3304 exam is also recognized as Avaya Call Center Elite Implementation and Maintenance Exam
. This certification is a part of ACIS (Avaya Certified Implementation Specialist) certification program. This course is revolving around implementing, operating, administration, and maintenance of Avaya Aura Call Center 6.0 Solution.
Career Prospects
Upon achieving this certification exam candidate earn the title of ACIS, which will validate candidates knowledge and skill in Avaya Aura Call Center Solutions.
Concept and Objectives
This exam measures knowledge and skill in Implementation, maintenance, and troubleshooting support for Avaya Aura Call Center release 6.0 and release 6.2. It also provides the in-depth knowledge of features and tips and techniques for maintenance and troubleshooting of Avaya Aura Call Center solution.
Products which are tested in this exam are following.
Avaya Aura Call Center Release 6.0
Avaya Aura Call Center Release 6.2
Targeted Audience
Targeted audience for this exam is individuals such as implementation specialist, Tech Support professional, Implementation Analyst or call center administrators.
It is recommended that an aspirant must have at least three years of experience in the relevant technology. Aspirant should also have 2 years experience in implementation, support, and service Avaya Aura Call Center solutions.
Course Outline
Following topics are included but are not limited.
Avaya Aura Call Center 6.0.x Overview
Overview (call center introduction and features)
Adjunct (ASAI) Routing
Advanced Vector Routing - EWT and ASA
Agent Call Handling
Attendant Vectoring
Auto-Available Split/Skill
Automatic Call Distribution
Avaya Business Advocate
Basic Call Management System
Best Service Routing (BSR)
Call Prompting
Call Vectoring
Avaya Aura Call Center Feature Reference
ACD Basics
ACD Call center features
ACD and call management systems
Call Vectoring features
Call Vectoring and BCMS/CMS interactions
Call Vectoring Job aids
Advanced multi-site routing
Call Flow and specifications for converse-on command
Security issues
Administering Avaya Aura Call Center Features
Screen References
Administering ACD Call Center features
Implementing the Time of Day Clock Synchronization feature
Administering recorded announcements
Administering VRUs/IVRs as station ports
Administering BSR Polling Over IP without the B Channel
Questionnaire
Questions are multiple choices requiring a single-response or multiple-choices requiring multiple-answers. Answers are considered correct if all required choices are marked. Partial responses will be considered as incomplete and incorrect answer. This course is available in English language.
Registration Process
Registration for this course is available at The Pearson VUE Testing Centers. Following is the link for this exams online registration.
http://www.pearsonvue.com
Pearson VUE Testing Centers also deliver these exams. Pearson VUE Testing Centers are located in 165 different cities of Canada, United States of America, North America, Europe, and Asia Pacific and around the world. Please contact Pearson VUE for further details on this exam. Following links will help you locate nearest Pearson VUE testing center.
http://www.pearsonvue.com/vtclocater
Preparation Tips
Contact Avaya for any further detail regarding scheduling and classes.
Avaya provides class room training course for this exam. Contact Avaya for any further detail regarding scheduling and classes.
by: JamesDowdle
Exam Guide For 7004 Exam Training Guide For Cog-701 Exam Reference Guide To Hp2-t26 Exam Reference Guide To Hp3-x08 Exam Reference Guide To Hp3-x11 Exam Reference Guide For Jk0-019 Exam Preparation Guide For Mb2-876 Exam For Bedre At Konstruktionen Altid Bruge Det Perfekte Cement Deciding On Marriage Ceremony Attendants Training Guide For Mb4-874 Exam Reference Guide For S10-201 Exam Reference Guide For S90-09a Exam Oklahoma City Property Management Reliable Yet Affordable