Eyeing On The Growth Philippines Call Center Industry

The Philippines call center industry has grown to a considerable size over the years

. Several factors have encouraged the expansion of the industry.

Over a decade, Philippines has turned out to be a big name among the most favorable outsourcing destinations. The call center industry of the country has grown considerably, meeting the diverse business needs. The factors responsible for the expansion of the industry have been discussed in detail. Firstly, the government of Philippines has made significant contribution in developing the BPO sector of the country. The government has made huge investments for the development of the call center infrastructure. Huge investments have been made in the IT sector so as to enable the BPO firms with the latest technological equipments and tools.

Philippines is inhabited by the third largest English-speaking population of the world. These citizens act as huge pool of human resources for the countrys BPO firms. Besides, almost entire population of the country is literate with a literacy rate of 94%, as suggested by the government sources. Around seventy five percent of the total population can speak English with great fluency. This is the reason that has enabled them to acquire more clients from the UK and US. The call center agents of the country are capable of speaking as well as understanding the accent of their clients, very quickly. Huge number of students graduates every year from various educational institutions of the country.

These students mostly opt for call center jobs, getting lured by the pay scale offered by the industry. In this way, the business process outsourcing firms get abundant human resources for meeting their operational needs. The candidates opting for the jobs are mostly young and dynamic. It becomes easier for the call center managers to motivate them in working for longer shifts. Thus, manual labor is easily available, which is another factor responsible for the expansion of the BPO business in Philippines.

The telecom infrastructure of Philippines plays an important role in favoring the growth of its business process outsourcing industry. The telecommunication system here is very powerful as compared to that of the other outsourcing destinations of the world. The telecommunication systems provide the BPO sector with availability of superfluous international connectivity. It comprises of satellite and fibre optic communication, which facilitate the customer interactions with much ease. Besides, the government has supported the ownership of foreign business as well as foreign investment on a constant basis. The region is politically stable and fit for carrying out such businesses.

The business process outsourcing firms make great efforts in providing the best possible service to their clients and customers. The significant economic development of Philippines over the years is also a significant factor behind the growth of the industry.

The positive increase in the GDP per capita of the country implies a statistical balance of its economy. Governmental assistance, telecommunications infrastructure and political stability have played a vital role in taking the BPO industry to a new height. In the years to come, the country is going to generate more revenues from its outsourcing industry. With more and more offshore organizations outsourcing their operations to the industry, it is getting expanded.

by: Ivana Lewis

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