Great reference questions to ask current customers

When looking for the perfect payroll solutions

, it is wise to approach the current and/or previous customers of a payroll company for a reference. Rather than simply asking them to write something, be prepared with the following five questions for all you need to know:

1. How long have you been with this company?

A new customer may still be very excited about the great deal they have, but a customer who has stayed with a provider has more experience to share, and their loyalty is a positive sign.

2. Why did you choose this company?

Maybe they got offered a great deal that's not available any more, but they just haven't bothered to change since. But a customer who made a careful, informed choice will have a lot to say on this subject.

3. Who have you also used and why did you leave them?

When choosing a company to manage your HR and payroll, it's unlikely you're just looking at one. This question may tell you something about the competition, and will highlight any potential pitfalls you may not have considered.

4. Have there been any errors, and what was done to correct them?

Errors often happen we're all human after all. However, it's important to know who spotted the error, how quickly and efficiently they were corrected, and what was done to prevent them happening again.

5. What level of service have you opted for?

This is an excellent way to help you become clear on the payroll services you will choose for your own company, although here at Moorepay we'll happily discuss all the options to match your budget and your needs.

Finally, remember the needs of large corporations will differ hugely from those of small businesses. To make comparison easier and more accurate, make sure you ask companies whose profile matches your own.

Great reference questions to ask current customers

By: wallyrobert528@gmail.com

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