Have You Got A Numeracy, Literacy Or Communication Problem In Your Workplace?

Ask Workbase New Zealands leading literacy, numeracy and communication specialists

Dear Workbase

A long-standing employee is about to retire. He has a wealth of knowledge about the company, its systems and processes and other employees rely heavily upon his expertise. The company wants to put a process in place to capture knowledge at an organisational level to help with succession planning when he and other key employees leave.

- Mark

Dear Mark

Knowledge transfer is an important part of succession planning because sharing expertise thats already in the company will help to reduce risks when key role holders leave. Taking a few minutes to write something down will save you a lot of time later on.

Workbases knowledge transfer process begins with management and the key person agreeing on where to focus their efforts in terms of knowledge and information capture. There also needs to be agreement about how the information will be documented in a way which matches the companys existing systems and processes.

Once this is done, Workbase then interviews key personnel to collect the information making sure that there are relevant workplace examples for each piece of information. Workbase then documents and maps the information alongside existing records such as company policies and procedures, including standard operating procedures. This process identifies any contradictions or gaps.

Undertaking the knowledge capture process provides many benefits. In addition to reducing risks associated with succession, effective knowledge capture and transfer will help your business to:

improve information flow within the company

provide employees with fast, effective access to shared knowledge

improve efficiencies because employees dont have to constantly reinvent the wheel

identify current and future skill needs

position the business for long-term growth and stability.

Workbase have worked with hundreds of organisations and employees over the past two decades. They are one of the leading providers of literacy and numeracy courses, programs and training in New Zealand.

For more information contact:

Glynis Thomas, Workbase Consultant

If you would like to know more about how Workbase can help with knowledge capture, contact Glynis on:

Email:gthomas@workbase.org.nz

Phone:(09) 361 3800

Mobile: (021) 430 994

Website: http://www.workbase.org.nz/

by: Workbase

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