Hidden All The Typical Home Appliances Industry Abuses - Flat-panel Tvs, Small Appliances,

Appliances are a necessity for many families, but when quality problems arise

, many consumers deal with them is not handy. Consumers Association of Anshan City, Liaoning Province, has revealed the existence of various household appliances industry, the typical violations.

Care warranty charges

Case: in March of this year, consumers Haiming to Anshan City of West District Consumers Association complained that: in November 2005 to buy a certain brand flat panel TV, use the volume increased to 14 months after the pole, they can not shut down (shutdown only pulling power), then made the brand aftermarket repair department. Maintenance staff checked held that the "bad computer board," because more than one year warranty is required for maintenance only pay 2,800 yuan.

Comments: Tiexi District Consumers Association accepted the case and, once that the dispute is quite difficult, because the state currently provides three bags of flat-panel television has not yet issued. However, access to a random statement, the Consumers Association to find a treatment basis. Because the prospectus states: "machine warranty for one year, the main component maintenance in accordance with the implementation of national legislation." Countries on the part of home appliances under the provisions of three bags of goods, color TV sets a year warranty, the major component warranty for three years. As the flat panel TVs are the main components of computer products manufacturers in a three-year warranty with free customer service obligations.

Appliance maintenance records retention

Case: Consumer Lishan Liang year and a half ago to buy a television, due to quality problems, this TV unit maintenance service twice. This year in June, and the machine the screen goes black, the consumer complaints to the Consumers Association, asked merchants Returns. But in the process, not received as Li Shanliang take two maintenance records (after-sales units are not available to consumers), while the after-sale units have not saved the information, so this should have the right to naught Returns .

Comment: According to three packs of provisions, goods within the warranty period appliances, repair two can not function normally, with repairer repair records and proof provided by the seller for exchange or return. This CASE remind consumers must ask for and retain the appliance maintenance records, the right to fight for the future preservation of evidence.

Factory inspection findings should not be used as the basis

Case: Today, many dealers on product quality problems such a claim: To Return, and subject to manufacturer testing. Consumer Wang Xia last November to buy a certain brand of mobile phones in the market, in March this year, mobile phones have two buttons out of order, sent by the shopping centers on behalf of Shenyang, maintenance, in April to return, used early in May, another key failure. This is shopping by mail to Shenzhen manufacturer of quality, and the results identified as "maintenance over the phone without permission, does not assume responsibility for after-sale."

A mobile phone during the warranty period, the first maintenance is repair business, and how there are "unauthorized maintenance" problem? Anshan CASE clear: manufacturers of test findings for reference only and can not do based. Kessler, shopping malls gave final return.

Comments: According to "the provisions of Consumer Protection in Liaoning Province", consumers and business operators over consumer complaints or disputes to the Consumers Association to the executive complaint relates to goods and service quality, intuitive can be identified, confirmed by the receiving unit ; intuitively difficult to confirm, and can the two sides agreed or accepted by the unit has a qualified inspection agency designated to conduct inspection and identification. This reminds consumers that the product quality testing is not the final say manufacturers, consumers can pay a third party disbursements first test, the ultimate responsibility for costs should be borne.

Careful jerry

Case: in August of this year, consumers bought a particular brand of refrigerators Li-a, then because the refrigerator is not cooling and repair. Commitment to the brand refrigerator repair service center staff to check discovered that the refrigerator is not cooling because of leakage within the portal there. In order to save trouble, will the cabinet should be given the standard approach for omitted, but the door frames from the compressor tube leading to the roots cut off, so although the restoration of the refrigerator cooling features, but eliminates the door the heat pipe moisture absorption effects, and detrimental to life in the refrigerator.

by:gaga

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