How To Answer The Questions Of Your Residential Cleaning Customers

Once you've purchased the materials and equipment

, acquired the necessary insurance, and hired your crew you will be looking for customers. Your cleaning clientele will have questions for you - the whole thing from the training you give your workers to your charge to what they ought to do with their pets when you come to clean. Following are questions you ought to be prepared to respond to:

1.) Can I rely on your company? Are you insured and bonded? Your cleaning business should be bonded and have legal responsibility insurance, as well as workman's recompense for your personnel. Be ready with a flyer or file that lists your insurance/bond corporation and the types of reporting you have. You have to also do background checks on all workers.

2.) Does someone require being at home when you clean? This is usually the customer's option. If the client will not be home you have to have the key in a secured place and if they have an alarm you will need the alarm code.

3) Do I give the cleaning chemicals and equipment? As a cleaning business it is your responsibility to give your own materials. Purchase specialized cleaning chemicals and kit from your local janitorial furnish house. You'll be able to put aside money by buying quality kit that will last and inexpensive chemicals that go a long way with dilution manage systems, rather than using ready to use products.

4.) How do I pay for your services? Make sure you state your payment policies clearly. If you necessitate payment at the instance of service, the client needs to depart you a check or credit card number if they will not be home.

5.) Will I forever have the same team cleaning and maintaining my home? You must always aim to have the same persons or team clean the home. This will mean quicker cleaning moment as your employees will be proverbial with the home. It as well helps the client feel comfy having the same persons in their home.

6.) What if something in the residence gets broken or conked out? Accidents do occur. Teach your employees to account any spoilt or broken items right away to a supervisor. A memo should then be left for the client clearing up about the mistake and that your company will take care of the spoilt or broken item as quickly as achievable.

7.) How many individuals will be in the residence to clean? Your line-up must consist of 2-3 individuals.

8.) What services does your suburban cleaning company offers? Record the services integrated in standard cleaning (vacuuming, or dusting, even the cleaning of kitchen plus bathrooms, etc.) and also point out what particular services you give (carpet cleaning, or window washing, etc.) and the extra charges for those services.

9.) What instant will you clean the home? It may not be probable to provide the customer the detailed time that you will be in the residence, but confer them the hours you clean, say Monday thru Friday, 8 am to 5 pm, and the estimated time you imagine being at their home.

10.) Should I do something before you disembark to clean? Your work is to clean the house. Yet, you may request that your customer pick up toys, or clothing and other domestic type stuff that will dawdling you down.

by: Fritz Andre

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