As a business owner you always think of making your business grow
, and making it know to larger number of crowd. And it is only possible when you make profit out of your ongoing bussines and your customers are happy. Profitability of a dollar stores always depends on customers. Handling customers is an art and a science. You must always remember that customer is the king. As long as you remember this very simple theory no customer will step out of your dollar stores without being satisfied. This will increase the number of returning customers to your stores.
Customer satisfaction depends on both the general merchandise you sell and the kind of service you provide to your customers. Even if a customer is dissatisfied and brings something he has bought, back to your dollar stores to return it you can make him walk out as a satisfied customer if you know how to handle him in a right way. Greeting a customer with smile, being polite and a good behaviour also counts towards good customer service.
The simple way is to accept the hard fact that the customer is always right. Sometimes it is obvious that the customer has handled a product wrongly and caused damage. Without admitting that, he demands for a new one. Never try to convince the customer that it is his fault. Instead, you give him a new one to make him happy. After all, the maximum you will lose is one dollar because yours is a dollar store. That one dollar you will earn in a short while from the same customer as he is going to be a regular customer of yours. Building long term relationship with the customer is always a positive step towards your business
May be some arrogant customers will come to your dollar stores and try to argue on each and everything. Under such circumstances convince him that he doesn't need to be arrogant and he is well looked after in your shop. Also try to help customers as much as possible and your dollar stores will become a popular place for petty items in the locality.