How To Offer Better Customer Support On Your Website
How To Offer Better Customer Support On Your Website
One of the best ways to increase your online earnings is simpler that you think. As an online business, one of the most important things you can do to increase your clientele and long term customer base is to offer outstanding customer support. Nowadays, it is very common for most online support to happen online, rather than over the telephone. This is generally done via email. Most online companies receive a huge number of emails in their inbox each day, which can be overwhelming and easy to get lost in.
Online support does not have to be a headache and quite frankly can actually be quite fun with the right customer support software to stay organized.
Benefits of Customer Support Software
* Questions can be arranged and categorized so you know which are new, in-progress, and finished.
* You can personalize an automatic email that lets your customers know when they can expect a response from you.
* You can create helpful FAQ pages from your support questions, saving you time in the long run.
* Customers can input testimonials that can be added to your website.
* You can stop digging through your inbox to remind yourself what the history of correspondence was for a particular email.
* Correspondence with a particular customer can be grouped into a single page for easy reference.
* You can save time and frustration by helping to guide your clients inquiries. You can predefine subjects and departments for your clients to choose from when they contact you.
* You can assign multiple administrator support so specific departments and subjects can be assigned to a specific administrator.
You should easily be able to find customer support software for under 30$ that will provide all the features you are looking for.