How to Enhance Your Company's IT Rental Offering

How to Enhance Your Company's IT Rental Offering

Customer service can make or break an IT company is a well accepted fact and when offering IT hardware rental solution just the financial assistance is not valuable if its not tied up with services that in increase the customer's IT experience.

A call-desk that is centralized and has a single point of contact will ensure a single point of contact. Every call is logged and a task opened for each, so tickets can be monitored on a hourly basis. If the call requires priority it's easier for escalating with the automatic procedure. A call-desk that can be routed to the nearest service center can process and manage this function with texting so clients can be informed of the progress of their call.

Hardware Helpdesk will make sure help is available at all times as a back-up to the call-desk. So if a call-desk person has difficulty in handling a call technical assistance is immediately available

Making equipments available to clients through loan Units for loan adds to the value of services offered. For example if the equipment is stolen or there is a late delivery of equipments the customer can loan the equipment from your company till new equipment is bought For example if a call is logged and the item cannot be repaired within time limits agreed then a loan item will made available. Of course you can determine with the client the maximum quantity of units that will be held for the client.

Warranty Management is also to be aptly handled specially if the client wants to loan equipment or has faulty equipments that needs has to be repaired at short notice. If there is break down of equipment after the warranty expires you can still repair equipment for the client on a time-and-material basis and quotes can be pre-agreed before the repairs are done.

Short Term Rentals is another useful service for your client that can be offered when you have good refurbished like desktops, notebooks and printers can be rented out on a temporary basis. Companies may experience emergencies when new equipment cannot be bought but renting can so renting will be a viable option for both you and the client. You will be taking care of a critical situation for the client and also make money but this may not work for training sessions and company events.

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